Portfolio

Andro Aubrey Soriano

IT Support Specialist | Workforce Management Associate

Crafting scalable applications and elegant solutions with modern technologies. Passionate about clean code, innovative design, and delivering exceptional user experiences.

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Technical Skills

A comprehensive toolkit for building modern, scalable applications

Frontend
HTMLCSSTailwind CSS
Tools
GitVS CodeCanva
Other Skills
Team PlayerPC/Network TroubleshootingSystem AdministrationCreativity

Work Experience

Professional journey and key achievements

Workforce Management Associate I — PLDT Inc. • June 2023 - Present

  • Manage and prioritize service requests across multiple technical departments.
  • Coordinate technician dispatch and troubleshoot network issues, ensuring quick resolution.
  • Maintain accurate system documentation and contribute to improved workflow efficiency.

Consumer Experience and Service Delivery Associate — PLDT Inc. • Feb 2019 - June 2023

  • Handled customer onboarding, issue resolution, and feedback loops.
  • Collaborated cross-functionally to enhance service efficiency.
  • Recognized for effective communication and strong commitment to customer experience.

Network Administrator I — US Autoparts Network Phils. Corp. • Dec 2015 - Jun 2016

  • Supported the network infrastructure, ensuring stable and secure system performance.
  • Assisted in implementing network policies and performing routine system monitoring.
  • Strengthened IT reliability by resolving connectivity and security issues.

Monark Equipment Corp.— Monark Equipment Corp. • Apr 2013 - Dec 2015

  • Diagnosed and repaired computer hardware and software issues.
  • Provided user support for system applications and connectivity troubleshooting.
  • Contributed to higher system uptime and improved team productivity.

About Me

Passionate IT Professional dedicated to creating impactful digital solutions.

profile

Hi, I'm Andro Aubrey Soriano, Enthusiastic and detail-oriented Information Technology graduate with hands-on experience in web development and IT support.

Passionate about building efficient digital solutions and providing excellent technical service. Adept at problem-solving, creative design, and teamwork in fast-paced environments.

Seeking a role where I can combine front-end development expertise and technical support experience to deliver impactful results.

10+
Years Experience
0+
Projects Completed
4+
Technologies Mastered